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ORDERS & SHIPPING

 
Cluxe currently ships to addresses within Canada and USA only. All orders are shipped from Alberta, Canada.
 
ORDER PROCESSING
All orders are usually shipped within 24 to 48 hours after receiving your order. Orders received on a Holiday or Weekend (Saturday/Sunday), are processed on the next business day.   
 
 
ADJUSTMENT & CANCELLATION
Unfortunately, we cannot make manual adjustments (add/remove items) once your order is placed, since your payment is charged immediately. If you wish to change or add item/s in your cart, we recommend cancelling and refunding your existing order and creating a new one with the right items.
Please notify us immediately by sending an email at support@cluxe.ca or through our Contact Us page https://cluxe.ca/contact-us/
 
For cancelled orders, it may take 3-10 business days (depending on your bank) before you receive the refund back to your debit/credit card. 
 
Please note that Orders already marked as "Shipped" cannot be cancelled. Orders purchased using a gift card cannot be cancelled. 
 
 
SHIPPING RATES & DELIVERY
Delivery times listed below are only estimates. It does not take into consideration other factors such as weather, holidays, customs delay, or delivery to remote locations. If you plan to use the items on a certain date or give it as a gift, please plan your purchase accordingly. Please note that all rates may change at any time without notice. 
 
CANADA
All orders ship via Canada Post. Please note that Cluxe shall not be held liable for any lost packages when selecting the Flat Rate (Non-Tracked) shipping option.
 
OPTION RATE ESTIMATED DELIVERY TIMELINE
Standard (Untracked) $4.00 5-10 business days
Free Shipping over $80 (with Tracking) Free 3-8 business days
Expedited Parcel (with Tracking) Calculated at Checkout 3-8 business days
Xpresspost Calculated at Checkout 1-3 business days
 
 
 
 
 
 
 
 
USA
We have partnered with a third-party provider to ship all orders to the USA via USPS First Class Mail. We offer a Flat Rate Shipping fee of CAD 12.00  and your order will arrive duty free. Express Shipping is not offered at the moment. If you need your order to arrive asap, please contact us before placing your order. 
 
OPTION RATE ESTIMATED DELIVERY TIMELINE
Flat Rate (Tracked) $12.00 4-7 business days
Free Shipping over $80 Free 4-7 business days
 
 
 
 
 
 
RECEIVING YOUR ORDER
Cluxe shall not be held liable for lost or stolen packages. However, we will do our best to assist you in locating/tracking your package. If you chose the untracked shipping option, there is no way for us to track the item for you. If this ever happens, we suggest doing the following:
 
-Verify that the address you indicated in your order is correct. In case your package was returned due to incorrect address, additional shipping fees will apply to reship it.
-Check with your neighbors and other people in your residence to see if they received it on your behalf.
 
All orders are shipped in a sturdy mailer box or a bubble mailer envelope (for untracked mail). In the unlikely event that you receive a damaged or broken jewelry, please contact us immediately and we will gladly replace it for you.